Strokes Home Pet Care Privacy Policy

Your Privacy is Our Priority

Last updated: 01/10/2025

At Strokes Home Pet Care, we're committed to protecting your privacy, whether you're a new client, a repeat customer, or just visiting our website. We use the information we collect to ensure we provide the best possible care and services for you and your pets.

We value your trust and respect the confidentiality of the information you share with us. As an Australian business, we adhere to the Australian Privacy Principles. Please take a moment to read our policy carefully to understand how we handle your personal information.

Information We Collect From You

In the process of booking our services, making enquiries, or using our website, we may collect the following information about you (collectively referred to as ‘Personal Data’):

Contact Information: Your name, company name (if applicable), email address, and telephone number.

Billing Information: Billing address and credit card details (for processing payments).

Service & Location Data: Geographic location and physical address where pet care services are to be provided.

Website/Interaction Data: IP address, survey responses, support queries, blog comments, and social media handles.

Crucial Pet-Specific Information: While not always Personal Data in the legal sense, we also collect information vital for the care of your pets, such as their names, breeds, medical history, feeding schedules, and special instructions. This information is treated with the same high standard of confidentiality as your personal data.

A Note on Children's Privacy: Our services are intended for individuals 18 years of age or older. We do not knowingly collect Personal Data from anyone under 18. If you are a parent or guardian and believe your child has provided us with their Personal Data without your consent, please contact us immediately, and we will take steps to delete that information.

Managing Your Data: You have the right to review, correct, update, or delete your Personal Data. You can do this by either logging into your online account (if applicable) and making the changes yourself or by contacting us directly to assist you.

How We Use Your Information - Personally Identifiable Information

We use the Personal Data we collect primarily to deliver our pet care services to you and manage our relationship, which includes:

Service Delivery: Scheduling visits, communicating with you about your pet's care (e.g., sending updates/photos), and processing payments.

Customer Support: Providing technical support and responding to your specific queries and requests.

Communication:

Notifying you of updates, special offers, sharing useful pet care content, and measuring customer satisfaction.

Service Improvement: Diagnosing problems and providing you with a seamless and personalized client experience.

Marketing Communications: We will only send you marketing emails or newsletters if you have specifically requested or subscribed to them. You can easily opt out of our marketing communications at any time by clicking the ‘unsubscribe’ link in the email or by emailing us directly. Your request will be actioned promptly.

Non-Personally Identifiable Information

We also use aggregated and anonymized forms of information to help us improve our services, including:

Website & System Improvement: Administering our website, producing reports and analytics, and improving our systems.

Business Insight: Identifying client needs and demands to help us meet customer needs generally and advertise our services effectively.

Publicly Available Information: If you choose to post information publicly, such as leaving a testimonial on our website or a comment on our blog, this information will be available for others to see. If you later remove it, copies may still exist in cached and archived pages or if others have copied or saved the information.

Storage and Security of Your Information

Security Measures: We use all reasonable means to protect the confidentiality of your Personal Data while it is in our possession or control. All information we receive from you is stored on our secure servers, protecting it from unauthorized use or access.

Payment Security: Credit card information is encrypted before transmission and is not stored by us on our servers after the transaction is complete. We use a secure third-party payment processor to handle all card transactions.

Data Retention: We retain your personal information only for as long as is necessary to provide services to you, and as otherwise required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Breach Notification: In the unlikely event of a security breach where your Personal Data is compromised, we will notify you promptly in compliance with applicable Australian law.

Cookies and Pixels

What are Cookies? A cookie is a small text file placed in your web browser when you visit our website. It collects information about your web browsing behaviour, allowing a website to remember your preferences (e.g., to keep you logged in). Cookies do not access personal data stored on your computer (like your name or address).

Your Choice: Most web browsers automatically accept cookies. You can choose to reject cookies by changing your browser settings, but please be aware that this may prevent you from taking full advantage of all features on our website.

How We Use Them: Our website uses cookies to analyze website traffic, provide social media sharing functionality, and help us improve the overall visitor experience. We may also use cookies and pixels to serve relevant ads to website visitors through third-party services like Google Ads and Facebook. These ads may appear on our website or other websites you visit.

Sharing Your Information with Third Parties

We will not sell or trade your Personal Data or any customer information.

Your Personal Data is only disclosed to third-party suppliers, contractors, or service providers in the following limited circumstances:

Service Provision: When necessary to provide the goods or services you have purchased (e.g., using a third-party booking management system).

Payment Processing: For secure payment processing.

Legal Requirements: When required by law (e.g., a court order or subpoena), or to protect our legal rights, property, or safety, or that of our customers or the public.

Third-Party Compliance: To the extent that we do share your Personal Data with a service provider, we require that party to comply with our privacy standards as described in this policy and in accordance with applicable law. Our contracts prohibit them from using your Personal Data for any purpose other than that for which it was shared.

Business Change: Should there be a change of control in our business (e.g., by merger, sale, or transfer of assets), customer information, which may include your Personal Data, could be transferred to a purchaser under a strict confidentiality agreement.

Links to Other Websites

Our website may contain links to other websites for your convenience (such as links to pet health resources). These links do not constitute an endorsement or approval of those websites. Please be aware that we are not responsible for the privacy practices of those other sites. When you leave our website, we encourage you to read the privacy statements of every website that collects personally identifiable information. This privacy policy applies only to information collected by Strokes Home Pet Care.

Changes to Our Privacy Policy

To ensure our policy remains current and compliant, we reserve the right to modify this policy at any time, in our sole discretion. All modifications will take effect immediately upon posting on our website. Please return periodically to review this policy.

Contact Us

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please reach out to us:

Email: [email protected]

We will aim to respond to your inquiry promptly.